Lost Basket

See every guest who almost booked

We capture a guest's details and booking intent the moment they start, so the ones who never reach checkout aren't gone. Follow up and win them back.

Most of your direct-booking traffic leaves without booking. Without The Booking Widget, those near-misses just vanish, you never learn who they were or what they wanted. Lost Basket turns that silent drop-off into a ready-to-use recovery list.

How Lost Basket works

01

Capture as they go

We record the guest and their intent, dates, listing, price, as they interact with the widget. No completed checkout required.

02

See them in your dashboard

Every lost basket lands in a clean list showing exactly what the guest wanted and how far they got.

03

Win them back

Follow up yourself, switch on automated email reminders, or pair it with Comeback Offer to recover bookings on autopilot.

What you get

🧺

Know who almost booked

Every guest who started a booking, even if they never finished.

🎯

Exact booking intent

The specific dates and listing each guest was trying to book.

⏱️

Real time

Baskets appear as they happen, not in a next-day export.

💸

Recover lost revenue

Turn silent drop-off into bookings you would otherwise never see.

Pairs with Comeback Offer

Lost Basket captures the intent. Comeback Offer automatically wins it back with a discount when the guest returns.

See Comeback Offer

Lost Basket FAQ

What exactly is a lost basket?

A guest who started a booking in the widget but did not complete it. We capture their details and intent as they go, so you can follow up instead of losing the booking for good.

Does the guest have to submit anything?

We capture intent as the guest interacts with the booking flow, so you get useful signal even before a full checkout.

Can recovery be automatic?

Yes. On top of the dashboard list you can enable automated email reminders, and turn on Comeback Offer to apply a discount automatically when the guest returns.

What if I don't have a website?

No problem. Get in touch at contact@thebookingwidget.com and we'll hook you up.

Stop losing the guests who almost booked

Add The Booking Widget to your site and capture your first lost basket this week.

Start capturing lost baskets